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Level 6 Diploma in Information Technology
1. Introduction: Why Conflict Resolution Matters in Health and Social Care
2. Understanding the Nature and Sources of Conflict in Care Settings
3. Types of Conflict: Interpersonal, Interprofessional, and Organisational
4. Early Signs and Stages of Conflict Escalation
5. The Impact of Unresolved Conflict on Patients, Staff, and Services
6. Principles and Goals of Effective Conflict Resolution
7. Communication Techniques for De-Escalating Conflict
8. Empathy, Active Listening, and Emotional Regulation in Conflict Situations
9. Conflict Styles: Avoiding, Accommodating, Competing, Compromising, Collaborating
10. Conflict Resolution Models: LEAPS, DESC, and Interest-Based Approaches
11. Handling Conflict with Patients and Families: Best Practices
12. Cultural and Ethical Considerations in Conflict Resolution
13. Documentation and Reporting Requirements in Conflict Scenarios
14. Training, Reflection, and Continuous Improvement in Conflict Management
15. Implementation and Importance of Comprehensive Training Programs and Continuous Improvement Strategies
16. Summary and Key Takeaways for Conflict Resolution in Health and Social Care
1. Understand the purpose of Basic Life Support (BLS)
2. Recognise the importance of early intervention in cardiac emergencies
3. Describe the Chain of Survival and its five key steps
4. Ensure scene safety before approaching a casualty
5. Assess the responsiveness of an unresponsive person
6. Call emergency services (999) promptly when needed
7. Check for normal breathing using the look, listen, and feel technique
8. Perform chest compressions with correct depth and rate
9. Deliver effective rescue breaths using the head tilt–chin lift technique
10. Apply the complete cycle of CPR, including hands-only CPR when necessary
11. Use an Automated External Defibrillator (AED) safely and effectively
12. Follow AED prompts and ensure safe defibrillation
13. Respond appropriately to child’s choking
14. Respond appropriately to infant choking
15. Adapt BLS techniques for infants and children
16. Place a breathing but unconscious person in the recovery position
17. Understand when it is appropriate to continue or stop CPR
18. Identify common mistakes and correct techniques in BLS
19. Recognise the importance of certification and ongoing BLS training
1. Introduction: Why Communication Matters in Health and Social Care
2. Principles of Effective Communication in Care Environments
3. Forms of Communication: Verbal, Non-Verbal, Written, and Digital
4. Communication Models and Theories in Practice
5. Formal vs Informal Communication in Care Settings
6. Key Communication Skills for Health and Social Care Professionals
7. Barriers to Effective Communication and How to Overcome Them
8. Communicating with Vulnerable Groups: Children, Elderly, and Disabled Individuals
9. Cultural, Language, and Emotional Factors in Communication
10. The Role of Empathy, Active Listening, and Trust in Care Communication
11. Interprofessional and Organisational Communication in Health and Social Care
12. Legal, Ethical, and Confidentiality Considerations in Communication
13. Communication Effectively in Your Organisation
14. Communicating in Challenging Situations
15. Use of Technology in Communication: Telehealth, EHR, and Digital Records
16. Improving Work Relations with Effective Communication
17. Reasons Why Communication is Important in the Health and Social Care Industry
18. Healthcare Professional’s Role as a Good Communicator
19. Summary and Key Takeaways for Communication in Health and Social Care
1. Understanding & Mastering the Role You Are Going to Perform
2. Personal Development of the Health Care Assistants (HCA’s)
3. Duty of Care
4. Communication
5. Person Centered Care
6. Equality, Diversity & Inclusion
7. Understanding Mental Health and Learning Disabilities
8. Safeguarding Adults
9. Privacy and Dignity
10. Fluids and Nutrition
11. Infection Prevention And control
12. Basic Life Support
13. Handling Information
14. Protecting Children
15. Health & Safety
16. Takeaways from 15 Standards of Care
1. How Safeguarding Adults is Defined in the Health and Social Care Industry
2. Legal Framework Applicable to Safeguarding Adults – Industry Perspective
3. UK Government Input to the Safeguarding of Adults – Making Safeguarding Personal (MSP)
4. Regulatory Bodies and the Local Authorities’ Role in This Domain
5. What is Vulnerability, and Why Are Adults Classified as Vulnerable in Health and Social Care?
6. What is Abuse and How the Referral System Works in the Industry
7. How the Safeguarding of Vulnerable Adults Process Could Be Improved
8. Industry Best Practices in Safeguarding Vulnerable Adults
9. Vulnerable Adults and Their Needs
10. Safeguarding of Vulnerable Adults: Dilemmas
11. Vulnerable Adults and Their Special Needs
12. Statistics About the Safeguarding of Vulnerable Adults in Health and Social Care Profession
13. Legal and Ethical Implications in the Safeguarding of Vulnerable Adults
14. How Can We Improve the Safeguarding of Vulnerable Adults in Health and Social Care Profession
15. Benchmarking the Safeguarding of Vulnerable Adults in Health and Social Care Profession
16. Future of Safeguarding Vulnerable Adults and CQC Guidelines
17. Takeaways from Safeguarding Adults in Health and Social Care Industry
Communication in Tourism & Hospitaly
1. Defining Duty of Care
2. Key components of Duty of Care
3. Duty of Care’s influence on Health and Social Care Professional
4. Duty of Care and its Legal Framework in Health and Social Care Profession
5. Key Protocols and Duty of Care in Health and Social Care
6. Complaint Handling Process in Health and Social Care
7. Reporting on the Incidents in Health and Social Care
8. Benefits of Upholding Duty of Care
9. Takeaways from Duty of Care Learning
- Introduction: Why Record-Keeping Matters Under UK GDPR
- Understanding the UK GDPR: Key Principles and Objectives
- Legal Framework: What Does UK GDPR Require From Organisations?
- The Role of the ICO and Regulatory Oversight
- Defining Personal Data and Special Category Data
- Accountability and Documentation: Building the Compliance Culture
- What Are Records of Processing Activities (RoPA) and Who Needs Them?
- Managing Data Subject Rights Through Effective Record-Keeping
- Data Protection Impact Assessments (DPIAs): When and How to Use Them
- Handling Data Breaches: Reporting Duties and Incident Logs
- Retention Policies: How Long Should You Keep Personal Data?
- Data Minimisation and Purpose Limitation: Core Record-Keeping Practices
- Working With Third Parties: Contracts and Compliance Records
- Staff Training and Internal Accountability Measures
- Challenges in Record-Keeping: Common Pitfalls and How to Avoid Them
- Summary and Key Takeaways for Health and Social Care Organisations
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